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Special Orders
Commercial and industrial customers may request special-order tools, equipment, parts, and supplies where applicable.
Customer-specific sourcing
Need something we do not list?
If you need a particular tool, piece of equipment, part, or supply, ask about a special order. We will look into your request and respond with what is possible for that product.
Special-order requests are handled case by case. These factors vary by product:
- Availability
- Lead times
- Pricing
- Manufacturer requirements
- Order terms
- Shipping and delivery
What to include in your request
- A description of the item, and a part number if you have one
- Manufacturer or model, if known
- Quantity needed
- Your timeframe or project details
- Your company name and contact details
Special-order process
How a special order works
Submit your request
Send the item details, manufacturer or model if known, and the quantity you need.
We look into it
We check availability, lead time, pricing, and any manufacturer requirements for the item.
Confirm the order
You approve the quote. A purchase order, deposit, or advance payment may be required where applicable.
Delivery
We coordinate shipping or delivery where applicable and keep you informed.
Special-order items are obtained for a specific customer request. Once an order is placed with the manufacturer or supplier, it may not be eligible for cancellation or return. Lead times are estimates and can change. See our Terms of Service for details.
Send a request
Special order inquiry
Tell us what you need. You can also call or email us directly.
- Phone: (330) 520-6052
- Email: sales@powertoolandsupplyco.com